Computer / Printer Troubleshooting
  Westmount Collegiate Institute Suite 103 - 1000 New Westminster Dr. Thornhill, ON  L4J 8G3  Tel: (905) 882-0277  Fax: (905) 882-2450                 return to homepage
 

   

COMPUTER / PRINTER TROUBLESHOOTING

*** Remember to resave email your files to your H:// drive, USB, desktop or other location. Otherwise any new "saves" only resaves to your email provider's server where NO such editing capability exists!!! ***

GENERAL HINTS:
  • LOGINS:
               
    user id = STUDENT #
                password: 6 characters (all alpha = lower case)
                domain = EDU
           type carefully!!!
    -- after 2 tries and you are locked out for a minimum of 20 minutes to 1/2 hour
     

  • Add frequently used sites to your Internet Explorer favourites (eg./ Google, email(s), WCI site, etc.)

  • Passwords are required for many information databases -- please see Library for login data

  • Library Printers use:

    • LIBLX1 (cost = 10¢ per page)
    • beware of colour printer LIBLX3:
      • colour poor quality
      • cost = $1.00 per page
      • NO REFUNDS
     
  • For Printer Errors check:
    • Print Balance (under DESK TOOLS folder where all software access is found)
    • If printing from Adobe Acrobat, use the printer icon on the Acrobat menu bar only
    • Maximum 10 pages to be printed at any given time. Therefore print in increments of 10 (eg. 1-10, 11-20, 21-30, etc.)
  • Please use USB for external storage -- CD-ROM drives are not available on the DELL desktops
  • If taskbar unavailable, hit Window button on keyboard
  • To optimize limited storage space, save one-time (temporary) files under generic file names so that they may be continuously over-written -- for example:
    • document.doc for all temporary WORD files not required once printed
    • picture.gif for all temporary .gif graphics not required once printed
    • picture.jpg for all temporary .jpg graphics not required once printed

 

alternately use GOOGLE ADVANCED SEARCH 

    

last updated 10/15/09

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